You can call us at (toll free) 1-877-GOD-WEB1 (1-877-463-9321) or email at support@vchurches.com for everything you could possibly want to know about creating and managing your own church website. But maybe we can get some of the easy ones out of the way.
vCHURCHES provides some Guides for wider picture of some basic concepts for creating your church or ministry website.
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How do I contact vCHURCHES?
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What if I already have my own domain name (website address)?
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What is a domain name and how do I register my domain name?
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How long does it take to set up my new vCHURCHES website?
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Do I need to know how to program HTML or use special software?
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What does it cost?
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What is the name server information I need in order to setup my domain for my vCHURCHES website?
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How do I place audio/video clips on my vCHURCHES website?
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Can I upload documents such as permission slips, registration forms, or flyers to my site so that they are available to my church members?
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Can I upload photos?
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Is there a limit on how many times I upload my pictures or change the text?
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Can I just 'cut and paste' text from another document and put it into the vCHURCHES site builder application?
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My site looks really big on my computer but really small on my pastor's computer screen? What's the deal?
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Why are the boxes on my vCHURCHES website empty?
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If I have the domain name www.mychurch.com, will my email address be myname@mychurch.com?
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Can I add additional email accounts?
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How do I create another email account for a new person?
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What can I do if I cannot find a username that I like when creating a new account?
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Can I enable another person to perform administrative actions?
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Do I have to be at a specific computer to change the content of my site?
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Will vCHURCHES work with any browser?
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The pages I chose in step 1 are not displayed on my website. Why?
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I lost my password. How do I retrieve it?
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Can I use Outlook or other email reader to read my email?
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How do I rename and reorder the page titles that appear in the navigation menu on my site?
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How do I contact vCHURCHES?
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Whether you have questions concerning your new website or would like to inquire about getting a new vCHURCHES site, you can call the toll free number at 877-GOD-WEB1 (877-463-9321). You can also email us at info@vchurches.com
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What if I already have my own domain name (website address)?
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Not a problem. For a one-time fee of $39, vCHURCHES has a redirect service that will not only redirect visitors to your new vCHURCHES site but it will also keep your domain name in the address bar. In normal cases, redirect services only 'redirect' to another address. In the vCHURCHES solution, your domain name will be programmed into the website and will be displayed in the address bar.
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What is a domain name and how do I register my domain name?
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A domain name is the 'www.whatever.com' that you put into the address box of your browser. There are many companies with whom you can obtain and register your domain name. Some popular ones are www.register.com, www.networksolutions.com, or www.godaddy.com. If you need help, call us toll free at 877-GOD-WEB-1 (877-463-9321). We are here to help!
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How long does it take to set up my new vCHURCHES website?
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It literally takes a few minutes to set up your website. It may take longer depending on how much information you upload and how much text you need to place.
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Do I need to know how to program HTML or use special software?
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NO! vCHURCHES is the easiest solution on the market. There are three simple steps to follow with easy to fill in boxes and a very intuitive process to follow. All you need is an Internet connection. It's easy as 1-2-3!
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What does it cost?
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We have 2 solutions:
The vCHURCHES LITE solution costs $199 a year or $19.95 a month.
The vCHURCHES CLASSIC solution costs $499 a year or $44.95 a month.
There are no set-up fees, no monthly fees, and no hidden fees. The hosting of the website is included. No pop up ads and no annoying advertisements. There is free customer service by calling the corporate office toll free at 1-877-GOD-WEB1.
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What is the name server information I need in order to setup my domain for my vCHURCHES website?
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A nameserver is a program or computer that translates names from one form into another. For example, a Domain Name Server (also called a 'host server') performs the mapping of domain names to IP numbers. The name server information for vCHURCHES is as follows:
ns1.vchurches.com
ns2.vchurches.com
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How do I place audio/video clips on my vCHURCHES website?
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Your audio & video clips should be 15 Megabytes maximum length, which is approximately 20-30 minutes for voice (FM quality 64 Kbps - Near CD quality 96 Kbps) or 15-20 minutes of music (Near CD quality 96 Kbps-CD quality 128 Kbps). This length is for acceptable website performance. Some common audio files are MP3, WAV, MPEG, MIDI, SND and AIFF. Video files are MPEG1-4, MOV, WMA, AVI, QT, MOVIE, RM. Simply upload from your desktop with a click of a button.
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Can I upload documents such as permission slips, registration forms, or flyers to my site so that they are available to my church members?
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Absolutely! You can upload Word (.DOC), PDF, PowerPoint (.PPT), .TXT and .RTF Files. They must be 2.5 MB or less in size. FYI, that is a big file! Simply upload from your desktop with a click of a button.
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Can I upload photos?
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Absolutely! Our solution automatically sizes them onto each page of your site so they do not need to be sized perfectly. All you need to ensure is that all your photos that you upload are in JPEG, GIF, or animated GIF format. These are web friendly file formats. We suggest that you convert your images into a 72 dpi resolution (400 x 400 pixels maximum). Many pictures are 150 dpi or higher but 72dpi is the standard resolution for websites. Doing this will make it much faster to download the images, creating a pleasant user experience for visitors. Your photo-editing software may have a 'save for web' option that will automatically format your picture to be uploaded to your vCHURCHES website.
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Is there a limit on how many times I upload my pictures or change the text?
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There is NO limit! Your vCHURCHES website has photo albums that can each hold up to 75 photos (20 for vCHURCHES LITE) at a time and they can easily be changed to NEW photos when you want!!!.
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Can I just 'cut and paste' text from another document and put it into the vCHURCHES site builder application?
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Yes. Our builder is comprised of 'easy to fill in' boxes. You can just paste in your text and it's done. Our EZ-Edit will also allow you to paste formatted text from a Word and other text editors into your website and retain most of the formatting.
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My site looks really big on my computer but really small on my pastor's computer screen? What's the deal?
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You are looking at the website in two different monitor resolutions. You can set your monitor resolution at any time. This has nothing to do with your website. All you have to do on a current PC is go to the START menu. Click on SETTINGS. Click on CONTROL PANEL. Click on DISPLAY. Choose SETTINGS, located on the top as a tab choice. In the 'Screen Area', you can now choose your monitor settings. vCHURCHES websites are optimized for a minimum resolution of 800 X 600. The higher the resolution, the more you can see on your screen. We recommend that you set it to what's most comfortable to you. Generally, you can set a higher resolution on a larger monitor.
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Why are the boxes on my vCHURCHES website empty?
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The three 'feature' boxes located at the bottom or right of your site are for three different content offerings: Verse of the Day, Announcements, Quote of the Day. On some layouts, these boxes appear empty if you did not add content to these pages. You can choose these pages in Step 1 of Site Builder. Once you pick these pages, you need to fill them out with information.
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If I have the domain name www.mychurch.com, will my email address be myname@mychurch.com?
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Yes. You will get 10 email addresses with the vCHURCHES CLASSIC solution, 3 email accounts with vCHURCHES LITE solution and 20 email accounts with vCHURCHES PLUS. Your email address will be myname@mychurch.com. You can also use myname@vchurches.com. They will both direct into the same email account.
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Can I add additional email accounts?
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Yes! All email accounts have unlimited space capacity. If you need more email accounts, You can add 10 new email accounts, for only $49.00 a year.
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How do I create another email account for a new person?
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1) Please log in to your vCHURCHES account.
2) When you get to the page that reads, "Console" in the upper right hand corner, look under the "Actions" heading. Under that heading, select the "Account Administration" option.
3) On the right side of this page, you should see a navy blue box that reads, "Add". Please select this box.
4) Fill in the first, middle, and last name of the person you would like to add and select the options that suits this person best. Select "Email" for email access only. "Editor" for editorial action to your site. "Supervisor" for complete access to your vChurches website. After you have selected all options that you would like, please click on the "next page" button on the right hand side.
5) On this page, you can select the User Name for the new account. You can also create the password for access to this account. Once you have completed this, please click on "finished" to indicate you have finished creating a new vChurches email account.
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What can I do if I cannot find a username that I like when creating a new account?
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Select any name on the list and send us an email with the username and recommended name. We will change the name for you, if possible (all names must be unique).
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Can I enable another person to perform administrative actions?
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Yes! To enable another person to perform administrative actions, simply log in to your vCHURCHES account, select the Account Administration option, and click on the name of the person to whom you would like to delegate administrative duties. Select either "Editor" for editorial action, or "Supervisor" for complete access to your vChurches website. Click finished, and you're done!
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Do I have to be at a specific computer to change the content of my site?
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NO. vCHURCHES is a web-based solution which allows users to access their account from any computer with Internet access. A church doesn't even need to have a computer. They could create their site at the local library with free Internet access. You will have a web address, a unique username and unique password that will give you access to your website.
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Will vCHURCHES work with any browser?
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vCHURCHES websites can be viewed in any browser. The vCHURCHES application (the area after login) will work with the latest versions of Internet Explorer. It works best with Internet Explorer 5.0 and above.
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The pages I chose in step 1 are not displayed on my website. Why?
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If the page has no content entered on it, our system will automatically try to hide it. This feature works for most of the pages on your ministry website. vCHURCHES wants to make sure that you could have a professional looking site without all the technical work.
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I lost my password. How do I retrieve it?
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For security purposes, we will need to send that password via email to the address we have on record for you. Call us or email to request your password.
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Can I use Outlook or other email reader to read my email?
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We at vCHURCHES believe in simplicity. That's why we made certain that our emails have POP3 capability. That means that you can use any POP3 email reader (such as Microsoft Outlook or Oultook Express) to read your email! CALL US: 877-463-9321 and ask us how!
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How do I rename and reorder the page titles that appear in the navigation menu on my site?
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You can change your vCHURCHES website page titles in STEP 1 of the SITE BUILDER. Under the 'Select Pages' in the left menu you will find 'Select Pages', 'Rename Pages', 'Reorder Pages'. You can select desired pages from the 'Select Pages' menu. 'Rename Pages' will display all selected pages and corresponding text boxes for new page name. Type in the desired name into the corresponding text boxes, and you're done. For reordering pages select 'Reorder Pages'. Selecting 'Reorder Pages' will display pages with two buttons(options) 'Up' and 'Down' and selecting 'Up' will move the page up to previous page and selecting 'Down' will move the page down to next page.
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